Shipping

Now that there are tariffs in the USA and very altered economic posture world-wide, shipping may be slightly different. Please be aware that we reserve the right to ship from anywhere in the world. We also reserve the right to use any shipping method we deem appropriate, cost effective or convenient. We will do our very best to provide our products delievered quickly and smoothly, but we acknowledge that there are new and unprecendented global challenges, and therefore, we request your kind understanding, and most of all your patience!

All Utama Spice products are made in Indonesia to high quality standards and largely by hand with limited machinery in our big, new manufacturing building that we sourced, built and run on our own. We are also using the best local ingredients as well.

Rest assured that we will do our very best to make sure your experience with us and our products is the very best. However, if for some reason something unexpected or disatisfactory occurs, please allow us a chance to fix it. We GUARANTEE SATISFACTION 100% or your money back.

We have finally resumed “normal” shipping procedures post Covid. It was a long, difficult period, but for the most part things have returned to somewhat resemble their previous operating methods. Shipping will take place within 1 to 4 business days from your order date. We will endeavor to ship next day, but we may ship later depending on circumstances.

We offer regular shipping via your country’s post office for a base fee. Then you may opt for quicker shipping using a courier service like Fedex. The current shipping price for regular shipping is US$14. The price for fast shipping via courier is US$20.

PLEASE NOTE: That our express shipping is subsidized and we CANNOT guarantee it in ALL cases. For example, sometimes when the delivery address is located in an area that Fedex determines to be “remote” or “out of normal service area”, i.e. located a great distance from urban centers or perhaps other difficult to reach destinations they charge us a premium to send your package. If that occurs, we reserve the right to 1. refuse the delivery/change the shipping method/or cancel the order. We will do our best to communicate this to you, including offering solutions. Sometimes, for an additional fee, say US$20 or something, we can still send the package. But, in that case, it will be to the sole discretion of the customer. We hope you can understand.

Important: For discounts, sales and on coupons Utama Spice reserves the right to choose the most efficient and/or cost-effective method of shipping.

Regular shipping is about 8 to 12 business days. Shipping via courier typically only requires 4 business days.

Your package will always require a signature on receipt.