All Utama Spice products are handcrafted in Bali, Indonesia, using the finest local ingredients and essential oils. Every order ships directly from Bali, which means your package goes through both Indonesian export procedures and your country’s import process before it reaches you.
We want to be upfront: the world of international shipping has changed significantly. Regulations around products that touch the skin, flammable materials, essential oils (which are classified as pesticides in many countries), liquids, and controlled substances have become far more stringent globally. What was once straightforward now involves multiple layers of compliance, documentation, and inspection — and that comes at a cost. Our shipping fees reflect this new reality, and we appreciate your understanding.
All Utama Spice products are made in Indonesia to high quality standards and largely by hand with limited machinery in our big, new manufacturing building that we sourced, built and run on our own. We are also using the best local ingredients.
Rest assured that we will do our very best to make sure your experience with us and our products is the very best. However, if for some reason something unexpected or disatisfactory occurs, please allow us a chance to fix it. We GUARANTEE SATISFACTION 100% or your money back.
Shipping to the United States
Shipping to the United States is simple and fully inclusive. Your shipping fee covers express shipping, customs clearance, and all applicable duties. There are no surprise charges — what you see at checkout is what you pay, end to end.
Shipping to All Other Countries
International shipping (outside the United States) is more complex. Shipping fees cover express shipping only and do not include customs clearance fees, duties, import taxes, or other local charges. These fees are collected by the logistics company or your country’s customs authority, not by us. We have no control over these amounts and cannot collect them on your behalf.
Customs clearance fees vary by country and are typically in the range of 20–30 USD, though they may differ depending on your country’s regulations. For EMS shipments, some countries charge only duties without a separate customs clearance fee. Please check with your local customs office if you are unsure what to expect.
Free Shipping
Free shipping applies to single orders over 100 USD. The threshold is calculated based on the order amount after discounts and does not include customs clearance fees, duties, import taxes, remote area surcharges, or other local charges.
Remote and Special Delivery Areas
If your delivery address is in a remote area or a special delivery zone, additional shipping charges may apply. We will contact you separately if this affects your order before proceeding.
Tracking Your Package
Once your package has shipped, we will provide a tracking number so you can follow its progress on the logistics company’s website. If tracking shows your package is in transit or delivered but you have not received it, please contact the logistics company directly to open an investigation. We are not responsible for reshipment or refund in cases where tracking records confirm the package was dispatched.
Shipping Methods
We ship via express courier (FedEx, DHL) and EMS, depending on the product type, your destination country, and current logistics restrictions. Shipping will take place within 1 to 4 business days from your order date — we aim to ship the next day but may ship later depending on circumstances. Express courier typically delivers within 4 to 7 business days; but it can take approximately 8 or more business days in special cases.
If you would like to request a specific carrier (FedEx, DHL, or EMS), please leave a note when placing your order and we will do our best to accommodate the request. Your package will always require a signature on receipt.
Important Policies
- Shipping fees to the United States include express shipping, customs clearance fees, and duties.
- Shipping fees to countries outside the United States include express shipping only, and do not include customs clearance fees, duties, import taxes, or other local charges.
- Any fees outside the shipping fee will be collected by the logistics company or customs according to the regulations of each country. We do not collect these fees on behalf of the buyer.
- Customs clearance fees vary by country and are approximately 20–30 USD, or may be charged separately according to local regulations.
- For EMS shipments, some countries may charge duties only and may not charge additional customs clearance fees.
- Free shipping applies to single orders over 100 USD, calculated on the order amount after discounts, and does not include customs clearance fees, duties, import taxes, remote area fees, or other local charges.
- If additional shipping fees are incurred due to your destination country, remote area, or special delivery zone, we will notify you separately before shipping.
- After your package ships, we will provide a tracking number. You may check delivery status on the logistics company’s website.
- If the package has tracking records but has not been received, the buyer should contact the logistics company directly to request an investigation. We are not responsible for reshipment or refund.
- We do not accept order cancellation, refund, or return requests due to customs clearance fees, duties, import taxes, delivery delays, refusal to receive the package, or failure to cooperate with customs clearance.
- The shipping method will be arranged by us based on the product type, destination country, and logistics restrictions.
- If you would like to specify FedEx, DHL, or EMS, please leave a note when placing your order. We will assist with the arrangement depending on the actual situation.
For discounts, sales, and coupons: Utama Spice reserves the right to choose the most efficient and/or cost-effective shipping method.
