ATTENTION: COVID SHIPPING POLICY (updated 8/24/2021)
Currently, due to the covid pandemic, numerous countries world-wide have ceased to accept regular postal packages from foreign countries.
Here is the list of countries we CAN currently send packages to via REGULAR post:
- United States
- United Kingdom
- Hong Kong
If your country is not listed here then the only shipping option will be to use a courier like DHL. Expedited DHL shipping costs $20 USD.
IMPORTANT: Due to the crash in government tax receipts world-wide, Customs is now often charging import duties. This means that if we ship your package via DHL there is a chance that you will be charged some fee for import taxes. This is now to be expected.
****In the event, you have to pay import duties PLEASE DO NOT reject the package. If the package is refused we will be unable to refund your purchase as we will have to pay additional fees to DHL for transporting the package back to us.****
Currently we ship orders from the US or Asia, but we are working hard to set up distribution in Europe and other parts of the world soon. Please sign up to our newsletter below to get notified as soon as we open in new markets.
Shipping worldwide is charged at a flat rate of $10 per order. Orders over $100 qualify for free shipping.
We also offer an expedited shipping option to the US, UK, and Canada at a flat rate of $20 per order.
We stand by our products and pride ourselves on great customer service. If you have any issues with your order please contact us immediately and we will go above and beyond to make sure you are completely satisfied.
If you have any other questions about Utama Spice or our products please Contact Us.